Terms & Conditions

Subscription Cancellation & Freezing

You may request to freeze your subscription at any time. To cancel your subscription, please submit a request via email to [email protected].

Please note:

  • Cancellations will take effect from the date the request is processed.
  • No partial refunds will be issued for the current billing cycle.

Booking Rescheduling Policy

Once a booking has been confirmed:

  • You may reschedule your booking up to 24 hours before the scheduled service time.
  • Rescheduling requests made within 24 hours will result in the booking being forfeited.

Missed Booking Policy

If you or your representative are not available at the scheduled time:

  • A 20-minute grace period will be granted upon arrival.
  • If access is not provided within this time, the booking will be marked as forfeited.
  • Forfeited bookings are non-refundable and cannot be rescheduled.

Access Responsibility

You are responsible for ensuring that our cleaning team has proper access to your property at the scheduled time. This includes providing keys, access codes, or being present to unlock the property.

Payment Terms

Payment is processed via debit order on your billing date each month. If a payment fails, we will attempt to retry the payment. If payment remains unsuccessful by the end of the month, services will be suspended until payment is received.

Service Area

We currently operate in Pretoria and Johannesburg. Services are only available for properties within our service area.

Liability

While we take great care with your property, Scrubsy Cleaning Co. is not responsible for damage to items that are not disclosed to our cleaning team. Please inform us of any fragile or valuable items that require special handling.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be communicated to customers via email.

Contact Us

If you have any questions about these terms and conditions, please contact us at:

Support: [email protected]

Cancellations: [email protected]

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